Returns & Exchanges
At Truewerk, we stand behind the durability of our gear and want to ensure you have the right fit for the job site. If you are not completely satisfied, you can return or exchange your items within 30 days of purchase, provided they are in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printerless drop-off at authorized locations.
Pack Your Gear
Securely place your items in the original packaging or a sturdy mailer, ensuring all original hangtags and labels are included.
Ship and Track
Drop off your package at the designated carrier location; you will receive a confirmation email with tracking information and a notification once your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing